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A Rough Day for Yahoo! Store on Cyber Monday


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November 26th, 2007 | Yahoo Store Extras, Yahoo Store Tips


A Rough Day for Yahoo! Store on Cyber Monday

Posted on November 26th, 2007 by Colorado Web Solutions - Yahoo Store Developers and Designers

Many of our Yahoo! Store customers experienced their worst nightmare on the Monday after Thanksgiving; they’ve been gearing up for the media dubbed “Cyber Monday” the entire year, they have full inventories, their stores are in top shape and as the droves of customers came through their virtual doors they find out that their shopping carts and/or checkout pages are not working.

Needless to say, this is a horrifying realization. What good are the stores and the time spent marketing when you can’t make a sale? Some of our more savvy retailers immediately went to the “Yahoo! Merchant Solutions System Status” page to see this message that says essentially “We’re working on it. We’ll keep you posted”.

Yahoo! Store Down on Cyber Monday

Great. That’s really helpful. The biggest online shopping day of the year and you’ll “keep us posted”?

Believe me, I personally have been in your shoes six years ago. It was the same day (before it was officially called Cyber Monday) and I felt the same rage and frustration that you are all feeling right now.


Before I go any further in this article, I do want to mention that there is a temporary FIX to this problem. If you are using the new Checkout Manager, you can go in a disable it and go back to the old checkout. That will in essence solve the problem we’ve seen. Please note though, we do not know what the effects are at this time when you switch back on the custom checkout, so please take this step with caution. CWS does not guarantee that your custom checkout will be restored to its’ full functionality when you switch back. It should, but we’re not 100% positive.


If any of you are feeling like I felt six years ago, your first reaction is to start exploring new platforms. You feel betrayed by Yahoo! and you think it’s time to see what else is available. I felt this same way and did actively start looking in other directions.

This is where I made my mistake and I urge you all to take my advice into consideration… Don’t make rash decisions. I made a rash decision and in the end, I should have never left Yahoo! Store.

Yes – Yahoo! failed to survive Cyber Monday.
Yes – You pay them for top notch service.
Yes – This should never happen.

BUT – – It does and while Yahoo! is extremely disappointing today, in all, they are a fantastic platform and we still believe in them 100%. And no, they’re not paying me to write this :) I honestly believe that as does our entire staff. In retrospect I wish that I had someone tell me to think three times before switching to a different platform. Our new platform, while different, was a complete nightmare and never compared to the performance we got our of the Yahoo! Store platform.

So my advice to you is think long and hard about any decisions before you even think about taking action. Think about the costs and the time you’ll need to spend to move. Think about the thousands of other merchants that trust Yahoo!. There’s a reason it’s the biggest platform for small businesses, it works (at least most of the time).

We wish you all the best of success during this holiday season and while some of you may have missed out on part of the Cyber Monday hoopla, there are still many more days of online shopping left to reap.

Best Wishes to you all.

Matt Sampson
CEO
Colorado Web Solutions
http://www.ColoradoWebSolutions.com

UDPATE: As of Midnight Mountain Time Last Night the Checkout Seems to be working again. Thanks to Yahoo! for addressing the issue in less than 24 hours.

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